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Privacy Policy

Last Updated: October 2026.

Elmrix respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit elmrix.com, contact us, submit an inquiry, or otherwise interact with our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Company name
  • Email address
  • Phone or WhatsApp number
  • Country or region
  • Inquiry and project information
  • Product requirements
  • Drawings, specifications, or other files submitted with an inquiry

We may also automatically collect limited technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages visited
  • Approximate geographic location
  • Website interaction and usage data

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to product inquiries and quotation requests
  • Review drawings, specifications, and project requirements
  • Communicate regarding orders, samples, projects, or business opportunities
  • Provide customer and technical support
  • Improve our website, products, and services
  • Analyze website usage and performance
  • Maintain website security and prevent misuse
  • Comply with legal or regulatory obligations
  • Maintain appropriate business and transaction records

We do not use submitted technical drawings or project information for purposes unrelated to evaluating or fulfilling your inquiry without appropriate authorization.

3. Inquiry Forms and Uploaded Files

When you submit a contact form or quotation request through elmrix.com, the information you provide may be stored and processed so that we can respond to your inquiry.

If you upload drawings, specifications, images, or other project files, we use these materials primarily to review your requirements, prepare quotations, evaluate manufacturability, or support an existing project.

Please do not submit confidential information unless it is reasonably necessary for your inquiry.

Where additional confidentiality protection is required, you may contact us regarding a non-disclosure agreement or other appropriate arrangement.

4. Cookies and Website Analytics

Elmrix may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and support analytics.

Cookies may include:

  • Essential cookies required for website functionality
  • Preference cookies
  • Analytics cookies
  • Security-related cookies

Depending on your location and the technologies used on the website, you may be given options to accept, reject, or manage non-essential cookies.

Additional information may be provided in a separate Cookie Policy where applicable.

5. How We Share Information

We may share personal information with service providers that help us operate our website and business, such as:

  • Website hosting providers
  • Email and communication providers
  • Website analytics providers
  • IT and security providers
  • Customer relationship or business management systems
  • Logistics or other service providers when necessary for a business transaction

These providers may only receive information reasonably necessary to perform their services.

We may also disclose information when required by law, regulation, court order, or governmental authority, or when reasonably necessary to protect our legal rights, security, or property.

In the event of a merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred as part of that transaction.

6. International Data Transfers

Elmrix serves customers and website visitors in multiple countries and regions.

As a result, information submitted through our website may be processed or stored in countries other than the country in which you are located.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to inquiries
  • Managing customer and supplier relationships
  • Supporting quotations and projects
  • Maintaining transaction records
  • Meeting legal, accounting, or regulatory requirements

Retention periods may vary depending on the nature of the information and the business relationship.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or data transmission system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used

These rights may be subject to applicable legal limitations.

To make a privacy-related request, please contact us using the information provided below.

10. Third-Party Websites

Our website may contain links to third-party websites.

Elmrix is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

11. Children’s Privacy

Elmrix.com is intended for business and professional users and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies, or legal requirements.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

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